Mechanical Help Desk Technician
Are you passionate about troubleshooting and helping customers resolve technical challenges? As a Mechanical Help Desk Technician, you'll be the go-to expert for resolving mechanical issues related to BHS corrugator machinery. You’ll work closely with customers, BHS technicians, and engineers, providing essential support to ensure our equipment runs smoothly.
What You’ll Do:
Provide Remote Technical Assistance: Act as a primary contact for customers and BHS technicians needing help with mechanical and technical issues. You'll gather relevant information, conduct research, and work with your team to resolve problems efficiently.
Manage Service Requests: Handle service notifications by creating, updating, and closing tickets in our system. Keep customers informed throughout the troubleshooting process and follow up to ensure their needs are fully met.
Technical Documentation and Research: Help customers locate the right technical documents, such as operating manuals, drawings, and schematics. Assist in researching part numbers, schematic changes, and programming updates as needed.
Develop Expertise: Continuously enhance your knowledge of BHS machinery, software, and new technologies. Engage in training programs, network with colleagues, and participate in field training to stay current on best practices.
Be Flexible and Available: Provide support during standard hours and be available for extended hours or after-hours support on a rotating basis. Be ready to travel to customer sites occasionally to assist with service and improvement projects.
Collaborate Across Teams: Participate in cross-functional initiatives and projects as assigned by your leadership team to drive service excellence and innovation.
What You’ll Bring:
- Proven experience troubleshooting and supporting manufacturing equipment.
- Strong communication skills with the ability to convey technical information clearly to customers and team members.
- Exceptional customer service skills, with a proactive and collaborative approach.
- Ability to work independently, manage time effectively, and operate as part of a team.
- Flexibility to work after hours, weekends, and holidays when needed.
- Willingness to travel up to 25% of the time.
- Physical capability to perform tasks such as standing, walking, lifting up to 30 pounds, and navigating industrial environments.
Preferred Skills:
- Familiarity with SAP and other specialized applications is a plus.
- An associate degree in a technical field or equivalent hands-on experience.
- Ability to read and interpret pneumatic and hydraulic schematics, mechanical drawings, and operational manuals.
- Experience with corrugator equipment or similar manufacturing machinery is highly desired.
- Must be able to obtain a valid passport and driver’s license.
- Comfortable working long hours at a computer, up to 10 hours a day.
Why Join Us?
At BHS, we are a technology-driven company looking for team members who are eager to learn, grow, and make a difference. If you have a knack for solving technical problems and enjoy helping customers, we want to hear from you! Apply now to join our dynamic team and contribute to our success.