IT Support Specialist

BHS North America is seeking an IT Support Specialist to join our growing team in our Hanover Park, IL facility! This is a hybrid position requiring up to 15% travel.

Job Description:
The IT Specialist with a focus on networking and infrastructure plays a pivotal role in ensuring the smooth operation of an organization's IT infrastructure, particularly concerning networking, Cisco switches, and TCP/IP. They provide technical assistance and support to computer systems, software, and hardware, with a strong emphasis on resolving networking-related issues and maintaining network security. This is a hybrid position requiring up to 15% travel.

Job Responsibilities:

• Diagnosing and resolving technical issues related to hardware, software, and network systems, with an emphasis on networking components such as Cisco switches and TCP/IP configurations.
• Assisting end-users by responding to inquiries and providing technical support, particularly in troubleshooting network connectivity problems and Cisco-related issues.
• Installing, configuring, and maintaining computer hardware, software, and peripheral devices, ensuring compatibility and security with a focus on networking requirements.
• Monitoring and maintaining virtual servers as part of the VMware Hypervisor environment, with a focus on network performance and connectivity.
• Performing routine maintenance tasks such as system backups, software updates, and security patches, with special attention to network security measures.
• Conducting training sessions or creating user guides to educate employees on network protocols, hardware devices, and IT policies.
• Documenting and tracking customer issues, resolutions, system configurations, and troubleshooting steps, particularly focusing on network-related incidents.
• Creating and maintaining knowledge base articles and technical documentation related to networking infrastructure for future reference and troubleshooting purposes.
• Implementing and enforcing security protocols to protect the organization's network and data from potential threats, including monitoring network activity and implementing access controls.
• Collaborating with other IT professionals to address complex technical issues and implement network improvements.

• Bachelor’s degree required (technical or related field preferred).
• Minimum 4-7 years of experience within IT field.
• Strong technical knowledge in areas such as operating systems, networks, hardware, virtual environments, software applications and troubleshooting methodologies.
• Results driven attitude with the initiative to take on new responsibilities and independently manage assigned projects.
• Ability to work under pressure to meet deadlines; flexible and quickly adaptable to changing priorities; demonstrated problem-solving skills; ability to handle a large volume of tickets.
• Experience implementing Windows 7-11, & Server 2012-2022 OSs.
• Minimum 3 years’ experience implementing solutions in Microsoft 365 Admin portal.
• Minimum 3 years’ experience implementing Firewalls, Networks, VLANs, Routing Support, VPN Connectivity.
• Minimum 3 years’ experience - Server Hardware Technologies (CPU/RAID/SCSI)
• Minimum 3 years’ experience - Data Backup and Recovery Support, Corporate Antivirus
• Experience with Connectwise Automate and ScreenConnect.
• Thorough understanding of network protocols, TCP/IP, WAN, and basic networking requirements. Experience with PowerShell with MDM, using InTune and Jamf and VMWare vCenter.
• Experience with Cisco Systems and Switches, including managing Cisco Call Manager & Jabber.
• Experience with JIRA Service Management (Ticketing system) preferred.
• Experience with PC imaging solutions and software packaging & deployment (Windows Laptops & Apple iPhones and iPads).
• Experience with improving Onboarding and Offboarding processes
• Experience handling support requests/escalations in a high-level technical support role, particularly focusing on networking issues.
• Experience with Patching, ConnectWise Automate, ConnectWise ScreenConnect, Threat Locker, BCDR, and Backups.
• Ability to troubleshoot and resolve issues arising from user and hardware related issues, with an emphasis on networking components.
• Demonstrate problem-solving analytical, documentation, and oral communication skills.

• Must be able to read, write understand and communicate by phone using the English Language.
• Ability to sit for long periods of time (3-4 hours at a time).
• Must be able to lift and maneuver weights up to 50 pounds.

• Related IT Certifications a plus such as Cisco CCNA, Microsoft Entra ID, and VMWare certifications.

• Medical, Dental, Vision and Insurance
• Company-Paid Life Insurance
• Company-Paid Short-Term Disability Insurance
• Company-Paid Long-Term Disability Insurance
• Generous 6% 401(k) Match
• HSA/FSA (eligible for BHS contribution into HAS)
• Vacation / Paid Time Off
• Parental Leave – 3 weeks paid
• Tuition Reimbursement
• Legal Assist and ID Theft

About BHS:
BHS is the world’s largest provider of solutions for the corrugated industry.  We are a privately-owned company, headquartered out of Germany, with more than 50 years in the corrugated industry.  BHS has been in North America for 30 years, primarily focusing on the sales and service of corrugated equipment.